This Privacy Policy is effective as of 5 October 2016
Below you will find the updated Privacy Policy for LiveStay (www.livestay.com).
The purpose of the LiveStay application is to connect you with the Vacation Rental Management companies that you have booked with and to make it easy for you to view and manage your reservations from those companies. The personal data that you enter into the LiveStay application is utilized by the Vacation Rental Management companies with whom you have booked reservations to facilitate purchasing additional options on your reservations.
We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing address. We may also request and store information about your preferences. You can choose not to provide information to us, but in general some information about you is required in order to complete transactions. None of your credit card information is stored by our site, it encrypted and directed to the payment processor utilized by the Vacation Rental Management company with which you have booked reservations.
We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your activity within LiveStay, such as trips viewed and options purchased.. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. For more information, please see the "Cookies and other technologies" section below.
We use billing information (such as cardholder name, credit card number, and expiration date) for the purpose of purchasing additional options for existing reservations from the vacation rental management companies you have booked with. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, website, and our Apps; to notify you of critical trip updates; to otherwise customize your experience with this website and our Apps; to solicit information from you, including through surveys; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.
We will communicate with you through email to facilitate your personal account setup and requests for password changes. Email communication related to reservations you have booked with vacation rental management companies will be sent directly from those parties.
Please review the section titled "Your choices with respect to the collection and use of your information" below.
LiveStay is operated by LiveRez Inc. LiveRez provides the reservation booking platform used by the Vacation Rental Management Companies with which you book your reservations managed in LiveStay. In order to provide this service, LiveStay and LiveRez will share your information with the Vacation Rental Companies from which you have booked reservation and with which you have connected within this application service. The information you provide to Vacation Rental Management companies, either directly, or indirectly through LiveStay, is subject to the respective privacy policies of the companies with which you book your reservations.
If you opt to utilize services provided by third parties with which we integrate electronically, then we will provide only the information required to facilitate that transaction. For example, you may have the option to utilize transportation or food delivery services from third parties that may require some information in order to deliver services.
LiveStay registered users can view and update their contact information on the Account page.
If you chose to use your Facebook or Google ID to authenticate with LiveStay, we receive and store your First Name, Last Name, email address, and the personal photo you use to identify yourself in those systems.
Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). This website use cookies for the following general purposes:
To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting this site. For example, if you register on this site, we may use cookies to remember your registration information. Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.
Hlp measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our site.
This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our site to another, to deliver or communicate with cookies, to understand whether you have come to this site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on this site. This helps us measure the effectiveness of our content and other offerings.
If you have any questions about our use of cookies or other technologies, please email us using the address below.
When you use a LiveStay Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps. Specifically:
We collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify you.
Each Mobile App also creates a sequence of numbers or characters that are unique to your mobile device (a “Mobile Identifier”), which is used for identification purposes, including identifying your preferences. We use communicate with our advertising networks regarding the number of downloads resulting from clicks on their respective ad banners and other marketing tools using industry standard mobile identifiers.
If you use the Mobile Apps to find local places of interest we will utilize, with your permission, GPS or similar technologies to determine the starting location of your search. Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the Mobile Identifier, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control certain information a Mobile App sends to us. You can switch off location data collection at any time through your phone settings menu. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website.
We are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
If you are visiting our website or using our Apps from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Your use of the LiveStay.com Website is also subject to LiveStay’s Terms of use. Any disputes related to this Privacy Policy shall be governed by the dispute resolution provisions of the Terms of Use (including, but not limited to, its provisions concerned dispute arbitration) which are incorporated here by reference.
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website and/or through our Apps.
If you have questions about this Privacy Policy (or your travel planning or purchases), please contact us at: privacy@livestay.com